Update – Debit Card Transaction Issue

Latest Update 20/05/26 13:45

 We are pleased to advise that significant progress has been made to resolve the issue, with the following actions now completed:

• All duplicate and incorrect transactions have been reversed on affected accounts
• Your account balance has now been aligned across our systems and card processing platform

A final processing step relating to delayed transactions from yesterday is being completed. Once completed we expect all accounts to fully reflect the correct position.

What This Means for You

• Your account balance and available funds should now be accurate
• Your debit card and current account continue to operate as normal
• There has been no financial loss to members as a result of this issue

Reassurance for Members

We would again reassure members that:

• This issue was not specific to TUI Credit Union, but impacted a number of credit unions using the same payment processing provider
• At all times, your funds remained safe and secure

If You Have a Query

If you believe your account balance is not yet correct, or if you have any concerns, please contact the office and we will be happy to assist you promptly.

We sincerely apologise for any inconvenience caused and thank you for your patience and understanding while this matter was resolved.

Important Member Notice - 19/05/26

We are aware of an ongoing issue affecting debit card transactions carried out on 16th & 17th May 2026.

Some of these transactions may have been duplicated. This issue is causing a balance mismatch with member online banking app and available balances. Members are reminded card authorisations are processing as normal.

We are working with our current account provider to resolve this issue as quickly as possible.

We apologise for the inconvenience this has caused our members.